Refund & Returns Policy

Faulty or defective items must be reported to us by email within 90 days of receiving your order. If your Evrycard is confirmed to be faulty or defective within this period, we will provide a free replacement card.

For cancellations, a cancellation request is only considered valid once you have received a confirmation email from Evrycard confirming that your order has been successfully cancelled. Upon confirmed cancellation, a full refund will be issued where applicable.

You may request a full refund within 15 days of purchase under our 15-Day Money-Back Guarantee, provided the cancellation request meets our applicable terms.

If your Evrycard is found to be faulty or defective within 90 days of receiving your order, we will provide a free replacement card. This includes faults caused by a software or application malfunction that cannot be resolved by Evrycard.

Faulty or defective items must be reported to us by email within 90 days of receiving your order. Our team may request relevant information or evidence to assess the issue before arranging a replacement.

For cancellations, your request is only considered valid once you receive a confirmation email from Evrycard confirming that your order has been successfully cancelled. Once the cancellation is confirmed and the refund is applicable, the full refund will be processed.

If you are dissatisfied with a printed product, including a physical NFC business card, please contact us via email at [email protected], including clear pictures of the product and a description of the issue. We will review your concerns and determine the appropriate resolution.

If the issue is caused by an Evrycard production or printing error, or if you receive a product that differs from the approved artwork proof, we will provide a free reprint at no additional cost.

If a reprint is required due to a customer-requested change, correction, or error in the approved artwork, a reprint fee of £27.99 per card will apply.

In some cases, you may be asked to return the product. Please only return a product when specifically requested by Evrycard.

Please note that Evrycard cannot be held responsible for customer errors, misinterpretations of the final product, or failure to review the warnings and information included with the artwork proof. Customers are responsible for carefully reviewing and approving the final artwork, including all applicable warnings, before production.

Customer satisfaction is our top priority. If you receive a defective product, we will send a replacement at no additional cost.

At Evrycard, we are committed to going above and beyond to ensure your satisfaction. If you have any issues or concerns with your Evrycard order, please contact us at [email protected] so we can resolve the matter promptly.

Evrycard is responsible for your order from the time it is placed through production and packaging. Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

• Damaged during shipping: If your order arrives damaged, please contact us as soon as possible and provide clear photos of the packaging and product so we can review the issue and assist you.
• Returned as undeliverable: If your order is returned to us because it could not be delivered, we will contact you where possible. If you do not receive our message, please contact us and provide an updated delivery address so we can arrange the next steps.
• Contact number: Please provide a valid phone number with your order. This helps the shipping carrier contact you if there are any delivery issues or additional information is required.

Since each Evrycard is custom-created for your individual order, a tracking number will only become available once production has been completed and your order has been dispatched.

Once your order has been dispatched, we will send your tracking information by email from [email protected]. Please check your inbox and spam or junk folder for the dispatch notification.

• UK Orders — Standard Evrycard orders are typically delivered within 1–3 working days of confirmed purchase.
• Worldwide Orders — Orders shipped outside the UK are typically delivered within 5–7 working days of confirmed purchase.

If production cannot be completed within the expected timeframe, we will prioritise your order and expedite shipping where possible to help ensure delivery as close to the estimated delivery date as possible.

Please note that all delivery times are estimates and not guaranteed. On rare occasions, delays may occur due to production, quality-control checks, or the need to reprint an item to ensure it meets our quality standards.

Customs policies vary by country. Evrycard is not responsible for any customs fees or delays related to customs clearance. It is the customer’s responsibility to check their country’s customs requirements and fees before placing an order.

Please be aware that customs clearance procedures can cause delays beyond our original delivery estimates.

If you have any questions about refunds, returns or shipping, please email [email protected] and we will be happy to help.